Iowa residents are subject to state sales Tax.
Powder and primers have a Hazardous material fee of $20.00 per package plus shipping.
Powder and primers can not be packaged together.
Powder is sold in 5lb. or 8lb. containers only and only 16lbs. can be shipped in one package.
Primers are sold by the 1000 only.
No returns are accepted on Powder, Primers, and Ammunition.

Warning: products on this site are dangerous. Misuse or careless use may cause serious injury or death. Purchaser / user shoud read and follow manufacturer's instructions.
Purchaser is responsible for checking local / state laws before purchasing products. Merchandise listed herein is not for sale in any state, district, or territory where the receipt, possession, sale or use is prohibited.

 
I ordered the wrong item, and want to exchange it. What do I do?
For a more prompt exchange/refund, please keep your invoice and e-mail us to obtain a return authorization number. If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions: -Return in original packaging -Return to us within (7) days -Copy of invoice enclosed with merchandise -Enclose a brief letter of explanation - Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping charge. -Merchandise returned for refund- will be charged a 15% restocking fee - $3.00 minimum. -All returns must be prepaid; No COD’s accepted If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card. Any questions concerning an exchange/refund should be directed to our customer service department at armaster@mtnrarm.com. If merchandise you receive is defective, E-mail our customer service department for instructions. 
 
I would like to return an unwanted item. What do I do?
For a more prompt exchange/refund, please keep your invoice and e-mail us to obtain a return authorization number. If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions: -Return in original packaging -Return to us within (7) days -Copy of invoice enclosed with merchandise -Enclose a brief letter of explanation - Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping charge. -Merchandise returned for refund- will be charged a 15% restocking fee - $3.00 minimum. -All returns must be prepaid; No COD’s accepted If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card. Any questions concerning an exchange/refund should be directed to our customer service department at armaster@mtnrarm.com. If merchandise you receive is defective, E-mail our customer service department for instructions. 

I placed an order, but was shipped the incorrect item. What do I do? 
Return the incorrect item and include a return receipt for freight. The freight credit will either be the exact amount on the original invoice or the actual cost of freight to us. This will be done at our discretion. If the order was shipped ground, and the end user decides to overnight the package to us to get it here faster, they will do that at their own expense. Once the incorrect item is received back, we will ship out the correct item. No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped.  Note the Return Authorization number of the outside on the packaging* - Ship it via a traceable method (UPS, FedEx, USPS w/package tracking)  

I received a package that was damaged in transit. What should I do? You should contact the package carrier (UPS, FedEx, RPS, or USPS) and file a claim using the package tracking number. We will not accept merchandise damaged in transit. All claims must be filed with the carrier. 

My order appears to be lost in transit. What should I do? A claim will be filed for the lost package with the package carrier (UPS, FedEx, RPS, or USPS). These claims can take upwards of 30 days. If you the consumer would like a second shipment to be made, you will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.  

I received a defective item. What should I do? If the product is defective, then see manufacturer warranty list for return instructions.  

I have not received product and want to cancel the order. What do I do? Only orders that have not yet been shipped or are not in process can be canceled. Most orders ship same-day. If the order has been shipped, the consumer will need to follow the normal returns process, if the package is refused then a return freight charge will be added. 

Do you issue Call Tags? Call tags will not be issued for any reason. We will credit the end user for freight if the error is ours. In order to get reimbursed for return freight, you must include a receipt for the return freight when you ship the product back to us.  



What is a return freight charge? When you refuse a package or UPS returns the package, UPS is charging an Undeliverable Package Return Charge. This amount will be billed to you as needed. 


What is an address correction and why am I being charged for it? Occasionally, we will be billed for an address correction. UPS charges $5.00 (or $10.00 for express packages) if the address given by you is not exactly correct. This amount will be billed to you as needed. 


What is "New" condition? All products must be in new, unopened condition if it is being returned. Examples of new, unopened products: - A piece of clothing that still has the tags attached and/or has not been worn - A shotgun that has not yet been pieced together - A tree stand that has not been assembled Examples of products that we will refuse: - A boot with mud on it (has been worn outside) - A rifle scope that has been mounted to a firearm - A Leupold optic without the shrink-wrap around the original box - Any bubble-packed item that has been opened. Refused items will be shipped directly back to you, and you will not be credited. You will also absorb the return freight costs. For this reason, it is important to understand the condition of your products before requesting a return.
 

How does Mountain Ridge Armament handle Back Orders? Back orders tend to run about 18%. About 75% of those back orders are due to manufacturer supply constraints. The other 25% are most likely our option and depends on what we have going on in our business. Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. However, there will be times when a back order happens. Customer satisfaction is the primary goal here, and we will get them fulfilled as soon as possible when they should happen to occur.  If the order is partially back ordered, we will make a judgment to determine if the order can be shipped in two segments. We will no longer wait for the entire order to come into stock before shipping in stock merchandise. 

How do I contact Mountain Ridge Armament with questions regarding customer service?
E-mail us at: armaster@mtnrarm.com